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Wholesale orders • Flamenco-world.com works
with over 40,000 customers from all over the world. You
can make your purchases in Euros, Dollars or Yen and in Spanish,
English, or Japanese
Step 1 of 3 It isn’t necessary to register or remember a user name and password. All you have to do is fill in your data and mailing address in the first form which will appear to you. Once you have filled in this form, you will be able to check the shipping costs on the following screen and then confirm the form of payment. IMPORTANT: Your personal information is always kept with the utmost security and confidentiality.
Step 2 of 3 Once you have selected the product you are looking for, all you have to do is press the button which appears on the card of each product to add it to your shopping basket. Remember that you will always be able to erase it if you don’t want to buy it in the end. To add more products, press the button "continue shopping". To finish your shopping, press "Place order".
Step 3 of 3 You will see the shipping costs on the following screen and you will be able to choose the form of payment you wish: card, Paypal, check or bank transfer Once you have confirmed the form of payment, press the "Accept" button to conclude the order. At that moment you will have authorized Flamenco-world.com to process payment of your order and you will receive an e-mail with the data of your order
If you choose the card option, a form will automatically appear to you where you must enter the data necessary to place your order. Flamenco-world.com accepts payment with Visa, MasterCard and American Express cards. There is no minimum order for payment by card. If you choose the transfer option, the information necessary to carry out the transaction will automatically appear to you. Please don’t forget to indicate your name and order number when making the bank transfer. If you choose the check option, once you have finished your purchase, the address where you have to send the check will appear to you. Remember to indicate your order number on the check. If you choose the Paypal option: If you are registered in the Paypal system, you may place your order with this form of payment. All you have to do is follow the Paypal system’s instructions which will appear on the screen. Once you have confirmed the form of payment, press the "Accept" button to conclude the order A page will appear confirming to you that your order has been placed correctly, as well as your order number. It is important to keep that number for any consultation or claim you wish to make about your order. Moreover, you will receive an e-mail confirming the data of your order When your order leaves our warehouse, we will again send you an e-mail with all the data of the shipment. If you have any doubts, don’t hesitate to contact our customer service department: Phone: + (34) 91 468 77 78 / Email: infotienda@flamenco-world.com
You may choose between credit card, Paypal, check or bank transfer Credit cards: Flamenco-world.com accepts payment with Visa, MasterCard and American Express cards. There is no minimum order for payment by card. Checks: You can send us a check from any bank in the world, in your own country’s currency. The amount written down must be the equivalent of the quantity in Dollars, Yen or Euros which appears on your order. As soon as we receive bank notification confirming your check, we will process the order. Please, don’t forget to indicate your name and order number. It is preferable for you to also send us a print-out of your order to facilitate the process. You must send your check to: Transfer: As soon as we receive notification of the transfer, we will process the order. Please don’t forget to indicate your name and order number when making the transfer. Data for the bank transfer: FLAMENCO-WORLD/ZEROBOX Paypal: If you are registered
in the Paypal system, you may place your order with this form of
payment.
Flamenco-world.com guarantees that every transaction it processes is 100% secure; extras will never be charged to your card. Since 1997, Flamenco-world.com has shipped orders all over the world. Our online purchasing software is totally secure. All the information you provide to us during the purchasing process is computerized and is regulated by the current corresponding legislation. The transmission of all personal data is carried out through a secure environment, with a secure server in which the information is encrypted, impeding any unauthorized access to it.
How to know the shipping costs? Follow the steps to place an online order and choose the products you wish to buy. In the last step, once you have written your full address, the online system calculates the shipping costs. Once you have seen the shipping costs, you may still erase your order without any obligation to buy. All orders are sent by courier service (Fedex, Chrono Express, UPS) at rates even more economical than conventional post and always cheaper than the ones you would pay if you yourself had the shipment sent by courier. Every shipment must be signed for upon delivery and they are all guaranteed. The approximate delivery periods of the orders vary depending on the destination. The delivery period in Spain and Europe is 1-2 working days, in the rest of the world it is 2 to 4 working days. Remember that Flamenco-world.com’s headquarters is in Spain. Bear in mind that the delivery period of the handcrafted products varies from 10 to 60 days depending on the product. They are generally handcrafted products made-to-order and by order only. The shipping costs of each order are calculated in the last step before confirming the order, since this cost depends on the weight of the order and the place of shipment. You will always be able to check your shipping costs before confirming the order. Online tracking
Orders for addresses within the European Union have no additional charges in any case. Orders shipped to addresses outside of the European Union may have an extra charge of Customs taxes in certain cases. This additional charge corresponds to the import taxes stipulated in the prevailing legislation in each country and varies depending on the country, the type of product and the total price of the order received. Flamenco-world.com does not take charge of the amount to be paid in Customs. The information about each country’s legislation is available at the Customs Agency corresponding to the postal address where the order is shipped to.
Flamenco-world.com (Zerobox SL. CIF: B81774762) guarantees 100% the return of faulty products or those damaged during shipment. Any faulty or damaged product may be returned for its replacement if we are so notified within 15 days of its delivery. Before carrying out any return, you must inform of it through the following form. If you must send us the product in the end, include the bill and an explanation of the reason for returning it. The replacement of damaged or faulty products is free of charge. Flamenco-world.com will reimburse you for the costs of returning faulty articles and articles sent by error. All returns must be sent to the following address: FLAMENCO-WORLD.COM IMPORTANT: Remember to write the name of the sender and order number on the outside of the package.
All the purchases which are made at Flamenco-world.com (Zerobox SL. CIF: B81774762) are subject to the general purchase conditions explained in the present document. The sales carried out are distance sales regulated by the corresponding Spanish legislation. Flamenco-world.com has its registered office at Sebastián el Cano 16 A, 1º B. 28012. Madrid. Spain Currency Flamenco-world.com has its headquarters in Madrid, Spain. Our currency of reference is the euro, but the online store is available in euros, U.S. dollars and yen. If you live in the United States or any other country which doesn’t belong to the European Union, you can make your purchases in dollars. The prices are exactly the same and the variations are always due to the exchange rate. If you wish to change currencies, you can click on the top-left part of the screen. Charging to credit cards is always carried out
in Euros as a base reference, but in the customer’s bank account
it will always appear reflected in its currency. Therefore, in the
case of customers from outside of the European Union, cases may
arise where a slight variation (in the customer’s favor or
in the seller’s favor) may appear due to the fluctuation of
the exchange rate at the moment when the amount is charged to his
or her account. This variation will generally be a few cents. Flamenco-world.com is in English, Spanish and
Japanese with an identical catalogue. If you wish to change languages,
you can click on the top-right part of the screen. You may choose between credit card, Paypal, check or bank transfer Credit cards: Flamenco-world.com accepts payment with Visa, MasterCard and American Express cards. There is no minimum order for payment by card. Checks: You can send us a check from any bank in the world, in your own country’s currency. The amount written down must be the equivalent of the quantity in Dollars, Yen or Euros which appears on your order. As soon as we receive bank notification confirming your check, we will process the order. Please, don’t forget to indicate your name and order number. It is preferable for you to also send us a print-out of your order to facilitate the process. You must send your check to: FLAMENCO-WORLD.COM Transfer: As soon as we receive notification of the transfer, we will process the order. Please don’t forget to indicate your name and order number when making the transfer. Data for the bank transfer: FLAMENCO-WORLD/ZEROBOX For payment in Dollars: 0128 0073 69 0140170803 - IBAN ES49 Paypal: If you are registered
in the Paypal system, you may place your order with this form of
payment. Your order is charged to your credit card as soon as the chosen product is prepared. Orders of handcrafted products: In the case of handcrafted products such as dancing shoes, guitars and others, the order is charged in advance. You will be informed at all times by the online store itself and e-mails of the delivery periods of your order. Guarantees and returns The maximum deadline to request returns is within 7 calendar days of receiving the order. Flamenco-world.com will carry out exchanges or returns as long as it is communicated to our Customer Service Department. This step is essential, no matter what the reason is for the return. You may do so with this form, by e-mail or by calling + 34 91 360 08 65. Our timetable for customer service by phone is from 9 a.m. to 4 p.m., Monday to Friday. FLAMENCO-WORLD.COM IMPORTANT: Remember to write the name of the sender and order number on the outside of the package. The circumstances which may bring about a return are the following: • Faulty product: • Product which, by error, is not
the one ordered: • Gifts: • Made-to-order products: No cancellations are accepted of orders of shoes, clothing, shawls, castanets or instruments after confirming the order. Please bear in mind that these products are made-to-order and by assignment following the customer’s instructions, so Flamenco-world.com (Zerobox S.L.) depends upon the customer to take his or her measurements correctly so that there aren’t any problems. Returns will only be accepted in the case where we haven’t made the product according to the instructions received on the order form or there is a flaw in its manufacturing. IMPORTANT:
FLAMENCO-WORLD.COM Tel: + (34) 91 468 77 78
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